Service Manager

Our client is a global player and well established premium brand in the world of healthy lifestyles, focussing on equipment and digital technologies for fitness. Driven by continuous improvement and customer centricity, the company engages over 35 million customers and end users to a complete, distinctive portfolio of hardware and digital solutions. The organization has set itself the goal of achieving 100% customer satisfaction with its customers and end users.

Poste

For the Benelux segment, we are looking for a brilliant and enthusiastic After Sales Manager who will be in charge of ensuring high-end technical service performance.
In this role, you will run the after-sales department by managing the team efficiently and effectively to obtain customer loyalty and achieve assigned goals. In this role you will be responsible for a team of 40 FTE.

- Provide an excellent performance of after sales, consistent with brand positioning, through the correct usage of systems and processes end-to-end.
- Lead customer satisfaction in terms of quality of service.
- Manage costs of the technical after sales organization, in line with assigned objectives.
- Manage the performance of the field force, including external service providers.
- Provide to HQ “real time feedback” on product and service issues from the market.
- Lead staffing and competencies of the Technical After Sales organization, in order to guarantee the expected level of service to customers.
- Develop organization effectiveness, people development and engagement.

Profil

- HBO level
- 5+ years experience in Management of an After Sales department
- Knowledge of Digital and IT tools.
- Experience in Services business.
- Fluent in English.
- Strong leadership which inspires colleagues and customers.

Personality
- Problem solving
- Pro-active and enthousiastic.

Batenborch International is your international partner in Sales, Marketing, Human Resources and Digital Recruitment, Executive Search and Interim Management across Europa & Africa. Operating with a candidate-driven, pro-active approach. Active in Consumer, Industry, Services, ICT and Healthcare

Service Manager

  • Ref:NL001362
  • Fonction : Sales
  • Secteur : Consumer Goods
  • Lieu : Netherlands
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